Policy & FAQ

Persons with Disabilities:

Mobility disability – Please call the venue at 617-338-7699 ext 211 or 210 with at least 2 days notice. Although we do not have a designated ADA area we will be happy to arrange a place for you to sit. Unfortunately, our balcony seating does not have elevator access or designated bathrooms. Our bathrooms are located on the first floor.

Age Policy

All shows at Royale are 21+ unless otherwise noted. Some Bowery Presents shows are all ages and 18+. Please refer to the events individual page, or our Calendar for information regarding a particular event.

Acceptable Forms of ID

Official Government Issued ID, Official Government Issued License, Passport. Out of state ID’s have to be an official government issued ID, cannot be a duplicate or copy. We do not take ID’s from out of the country, they would need to be your passport. We do not take copies of any form of ID.

Door & Set Times

Doors for Bowery Presents concerts usually open 1 hr. before show time. Set times are not released until the afternoon of the show. All are subject to change.

ATM

The ATM is located just inside the front doors on the first floor lobby and in the main room to the right of central bar. If for some reason this machine is out of order, please call the service number on the machine.

Coat Check

Is available during the colder months for $3.00 per item.

Readmission

Readmission is allowed to *most* shows with the appropriate stamp given to the patron by the ticket taker. If the event is an under 21 show there is no readmission. Our nightclub events are at the discretion of the door, and normally not allowed after 12:30 am.

Smoking

Smoking/Vaping is not permitted anywhere inside the club. If you are caught smoking/vaping inside or on the premises you will be asked to leave with no refund or readmission. Readmission (at most shows) is allowed for this purpose.

Marijuana – No Marijuana / Cannabis consumption of ANY type is allowed on these premises / in the venue. Patients with valid medical cards must leave the building to medicate. Thank you for your cooperation.

Alcohol Policy

The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, passport or military ID, which indicates the patron to be at least 21 years of age. (MA ID cards, duplicate licenses, expired licenses, damaged licenses and drivers licenses which do not have photos will not be accepted.) Out of state licenses are acceptable only if it is an official government issued ID. Patrons between the ages of 25-30 who provide an out-of-state drivers license may be required to produce a second form of identification (e.g., credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from these premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.

Prescription Drug Policy

We are a drug free zone; however if you or someone in your party requires to carry a prescription drug with them we will allow under these circumstances. All drugs must be in the original prescription drug container, the name on the container MUST match the ID of the person carrying it. No pill organizers, or alternative pill cases will be allowed. If your item contains needles, or is for emergencies i.e. Epi Pen, this will be made known to the manager on duty. This is not meant to embarrass anyone but simply to provide knowledge to our staff in case of emergency.

Banned Items Policy

PLEASE NOTE: All Patrons Entering This Establishment Are Subject To Search Cameras, & recorders are not permitted inside the venue unless you have permission from a manager.

Non-professional cameras ARE allowed inside the club (i.e. Instamatic cameras and cameras without detachable lenses) unless artist prohibits.) All types of recorders are NOT allowed inside the club unless allowed by the performing artist.

No Backpacks / (Anything larger than a handheld size purse) no shopping bags, etc….)

No outside food and beverage allowed into venue *unless for medical reasons
No Weapons (this includes small pocket knives, utility knives & razor blades)
No Large Climbing Clips
No Large/Long Chains
No Large Belt Buckles (Unless you are a cowboy) or Bullet Belts (unless they are silver bullets for killing vampires)
No Spikes
No Markers
No Stickers
No Flashlights or Laser Pointers
No Masks (Bandanas may not be worn over your face)
No Drugs or Paraphernalia (Prescription Drugs will not be allowed into the venue unless they are in a prescription bottle. The ID of the person holding the prescription must match the name on the bottle. Please refer to our Prescription drug policy.)
No Flow art toys